Shipping policy

Last Updated
September 14, 2026

At Loorun, we aim to provide a clear and reliable shipping experience. This Shipping Policy explains our order processing time, shipping coverage, estimated delivery time, shipping costs, and tracking information for orders placed on www.loorun.com.

For additional information, please review our Return & Refund Policy and Terms of Service.

Shipping Destinations

We currently provide shipping to addresses within the United States.

Shipping availability may depend on the destination address entered during checkout. If shipping is not available for a particular address, the applicable information will be shown during checkout.

Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing time refers to the time required to review, prepare, and process an order before it is shipped.

Orders may require additional processing time in certain circumstances, including payment verification, order information issues, or other circumstances that require additional review.

Estimated Shipping Time

For orders shipped within the United States, the estimated shipping time is 6–9 business days after the order has been processed and shipped.

The estimated shipping time does not include the order processing period.

Total Estimated Delivery Time

Orders generally require 1–3 business days for processing, followed by an estimated 6–9 business days for shipping. Therefore, the total estimated time from successful payment confirmation to delivery is approximately 7–12 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, transportation disruptions, holidays, or other circumstances outside our reasonable control.

Shipping Cost

We currently offer free standard shipping for orders shipped within the United States.

Order Tracking

When tracking information is available, we will provide shipment tracking information after your order has been shipped.

You can use the tracking information provided to monitor the status of your shipment through the applicable carrier's tracking service.

Tracking information may take some time to become active after the shipment has been processed by the carrier.

Shipping Address

Please make sure that your shipping information is complete and accurate before placing your order.

If you need to modify your shipping address, please contact us as soon as possible. Address changes may be possible only before the order has been shipped.

Once an order has been shipped, we may not be able to change the shipping address. If a package cannot be delivered because of incorrect or incomplete address information provided by the customer, additional delivery or return arrangements may be required.

Delayed or Undelivered Packages

If your order has not arrived within the estimated delivery period, please first check the tracking information provided for the latest shipment status.

If the tracking information indicates an unexpected delay or you believe your package may be lost, please contact us with your order number so that we can review the shipment and provide appropriate assistance.

Delivered but Not Received

If tracking information shows that a package has been delivered but you cannot locate it, please check the delivery area and any available delivery notices and contact the applicable carrier for additional information.

You may also contact us with your order details so that we can review the available shipment information.

Undeliverable or Returned Packages

If a package cannot be delivered because of incorrect or incomplete shipping information, refusal of delivery, or other circumstances attributable to the recipient, the package may be returned to the sender.

If a package is returned to us, please contact us before requesting another shipment. Any applicable additional shipping or handling arrangements will depend on the circumstances of the returned package.

Contact Information

Store Name
Loorun

Website
www.loorun.com

Email
hello@loorun.com

Phone
+33 02 41 11 69 14

Business Address
6 Rue Marguerite Burguet, 87500 Saint-Yrieix-la-Perche, France

Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM CT
Saturday – Sunday: Closed

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, website operations, or applicable requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.