Payment Terms
Last Updated
September 15, 2026
These Payment Terms explain how payments, payment processing, order verification, refunds, and payment-related issues are handled for purchases made through the Loorun online store.
Accepted Payment Methods
We offer the payment methods made available at checkout. Available payment methods may vary depending on the customer's location, device, order, or other applicable circumstances.
Payment must be authorized or completed through an available payment method before an order can be confirmed for processing.
Payment Processing
Payments are processed through the payment options made available at checkout. Depending on the payment method selected, payment information may be processed by Shopify and/or applicable third-party payment service providers.
Applicable payment providers may collect and process the information required to authorize and complete a transaction in accordance with their own terms, privacy policies, and applicable requirements.
Loorun does not directly store complete payment card information on its own systems.
Order Payment and Verification
Orders are generally processed within 1–3 business days after successful payment confirmation.
Payment authorization, security verification, product availability, or other circumstances may affect the time required before an order enters processing.
We may review an order when payment activity or other circumstances appear unusual or potentially fraudulent. Where reasonably necessary, we may delay, decline, or cancel an order to help protect customers and our store from suspected fraudulent or unauthorized activity.
If an order is cancelled after payment has been received, an applicable refund will be issued for the cancelled order or affected items, subject to the circumstances and applicable requirements.
Prices, Currency, and Taxes
Product prices and any applicable charges are displayed during the shopping and checkout process.
The final amount payable will be shown at checkout before the order is submitted.
Refunds
If a return is approved, the refund will be issued to the original payment method used for the purchase, subject to applicable payment provider processing procedures.
After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.
For information about return eligibility, return procedures, and return processing, please review our Return & Refund Policy.
Payment Issues and Disputes
If you experience a payment-related issue, such as a payment appearing to have been completed while an order is not confirmed, a duplicate charge, or an incorrect transaction amount, please contact us as soon as possible with your order information and relevant transaction details.
We will review the information provided and, where appropriate, work with the applicable payment service provider to determine the appropriate next steps.
Payment Security
Payment transactions may be subject to security checks, verification procedures, and fraud-prevention measures provided by Shopify or applicable payment service providers.
These measures may be used to help protect transactions, customers, and the online store from unauthorized or fraudulent activity.
Third-Party Payment Services
When you use a payment method provided by a third-party payment service provider, that provider may process payment and transaction information in accordance with its own terms, privacy policy, and applicable requirements.
Payment processing through third-party providers may also be subject to their processing procedures and service availability.
Contact Us
If you have questions about payment, a transaction, or an order, please contact us:
Email
hello@loorun.com
Phone
+33 02 41 11 69 14
Business Address
6 Rue Marguerite Burguet
87500 Saint-Yrieix-la-Perche
France
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM CT
Saturday – Sunday: Closed
Policy Updates
We may update these Payment Terms when necessary to reflect changes to our payment processes, website operations, or applicable requirements. When changes are made, the "Last Updated" date at the top of this page will be updated accordingly.
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