About Us

About Loorun

Loorun is an independent online retailer offering clothing, shoes, and hats to customers in the United States.

We aim to provide a straightforward online shopping experience with clear product information, transparent purchasing terms, and customer support available when you need assistance.

What We Offer

Our online store features clothing, shoes, and hats selected for everyday shopping. Product pages provide the available product details, sizes, variations, prices, and other information applicable to each item.

Our Customer Service

We value clear communication with our customers. If you have questions about a product, order, payment, shipping, or return, you can contact us using the information provided on our Contact Us page.

Order Processing and Shipping

Orders are generally processed within 1–3 business days after successful payment confirmation.

For orders shipped within the United States, we currently offer free standard shipping. The estimated shipping time is 6–9 business days after the order has been processed and shipped, with an estimated total delivery time of approximately 7–12 business days.

Shipping times are estimates and may vary due to circumstances outside our control, including carrier delays, weather, customs procedures, public holidays, or other transportation-related conditions.

Returns

We accept eligible returns within 30 calendar days from the date you receive your order, subject to the requirements described in our Return & Refund Policy.

For returns not caused by Loorun, the customer is responsible for the return shipping cost, and we do not charge a restocking fee.

Please contact us before sending a return so that we can provide the applicable return instructions. Once a returned item is received, we will review and process the return within 1–3 business days.

If the return is approved, the refund will be issued to the original payment method used for the purchase, subject to applicable payment provider processing procedures.

For complete eligibility requirements and return procedures, please review our Return & Refund Policy.

Our Business Information

Loorun is operated by an independent seller based in France.

Business Address
6 Rue Marguerite Burguet, 87500 Saint-Yrieix-la-Perche, France

Contact
Email: hello@loorun.com
Phone: +33 02 41 11 69 14

Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM CT
Saturday – Sunday: Closed

Last Updated

September 15, 2026