Privacy policy
Last Updated: September 15, 2026
At Loorun, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit or shop on www.loorun.com, how we use that information, and the choices available to you.
Information We Collect
Depending on how you use our website, we may collect information that you voluntarily provide to us, information needed to process an order, and certain technical information generated when you visit our website.
Contact Information
When you contact us, we may collect information such as your name, email address, phone number, and the contents of your communication so that we can respond to your request.
Order Information
When you place an order, we may collect information necessary to process and fulfill your purchase, including your name, billing information, shipping address, email address, phone number, order details, and related transaction information.
Payment Information
Payments may be processed through Shopify and applicable third-party payment providers. Depending on the payment method you select, payment providers may process payment-related information in accordance with their own privacy policies and terms.
We offer the payment methods made available at checkout. Available payment methods may vary depending on the checkout and applicable circumstances.
Loorun does not directly store complete payment card information on its own systems. Payment information is handled through the applicable payment service providers.
Device and Usage Information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, operating system, pages viewed, referring pages, and information about how you interact with the website.
This information may be used to operate, maintain, secure, and improve our website and shopping experience.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart functionality, understand website usage, and support relevant website features.
The types of cookies and similar technologies used may vary depending on the Shopify settings, applications, and services enabled on our store.
Where required by applicable law, cookie or privacy controls may be provided to allow you to manage applicable preferences.
How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Provide shipping and delivery services
- Process payments and refunds
- Respond to customer questions and support requests
- Process returns and provide related order support
- Communicate with you about your orders or requests
- Maintain and improve our website and services
- Help protect our website, customers, and transactions from fraud, abuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
Shopify
Our online store is hosted and operated using Shopify services. Shopify may process information relating to your visits, account activity, and purchases in order to provide its ecommerce platform and related services.
Shopify may process information in accordance with its own privacy practices and policies. You can review Shopify's privacy information through Shopify's official privacy resources.
Payment Providers
When you choose a payment method, the applicable payment provider may process information required to authorize and complete your payment.
Depending on the payment method used, payment processing may involve Shopify Payments or another applicable third-party payment service provider.
These providers may process your information according to their own privacy policies and terms.
Shipping and Fulfillment Providers
Information necessary to fulfill and deliver your order may be shared with service providers involved in order processing, shipping, delivery, customer support, or related ecommerce services.
These providers receive only the information reasonably necessary to perform the applicable service.
Analytics and Website Services
We may use website analytics or similar services to understand website traffic, performance, and customer interactions and to improve our online store.
The specific services enabled on our store may change over time. Where applicable, these services may collect technical or usage information through cookies or similar technologies.
Advertising and Campaign Measurement
We may use advertising or campaign measurement services to understand the performance of marketing activities and improve the relevance and effectiveness of our advertising.
The specific advertising services used may vary depending on the tools and integrations enabled on our store. Where required by applicable law, appropriate privacy choices or consent mechanisms will be provided.
How We Share Personal Information
We may share personal information with service providers and business partners when necessary to operate our store, process payments, fulfill orders, provide shipping services, provide customer support, maintain website functionality, prevent fraud, measure website performance, or comply with legal obligations.
We do not represent that every service provider will use the same privacy practices as Loorun. Third-party providers may process information according to their own privacy policies and applicable requirements.
International Data Processing
Because Loorun operates from France and serves customers in the United States, personal information may be processed or stored in countries other than the country where you live.
Where personal information is transferred internationally, applicable service providers may process that information in accordance with their own privacy practices and applicable requirements.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, accounting, recordkeeping, dispute resolution, fraud prevention, and compliance with legal obligations.
The retention period may vary depending on the type of information and the reason it was collected.
Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have certain rights concerning your personal information. These may include the right to request access to, correction of, deletion of, or information about the processing of your personal information.
Some jurisdictions may also provide additional rights relating to objection, restriction, portability, or certain forms of data sharing.
Privacy rights are subject to applicable legal requirements and exceptions.
How to Submit a Privacy Request
If you would like to make a privacy-related request or ask a question about how your information is handled, please contact us using the contact information below.
We may need to verify your identity before completing certain requests in order to protect your information from unauthorized disclosure.
Children's Privacy
Our website is intended for general consumers and is not directed toward children who are not legally permitted to use online shopping services in their jurisdiction.
We do not knowingly request or collect personal information from children for purposes that are prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, privacy practices, or applicable requirements.
When changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically for the latest information.
Contact Information
Store Name
Loorun
Website
www.loorun.com
Email
hello@loorun.com
Phone
+33 02 41 11 69 14
Business Address
6 Rue Marguerite Burguet, 87500 Saint-Yrieix-la-Perche, France
Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM CT
Saturday – Sunday: Closed
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