Refund policy

Last Updated
September 15, 2026

At Loorun, we aim to provide a clear and straightforward return and refund process for customers who shop on www.loorun.com. This Return & Refund Policy explains our return eligibility, return process, return shipping costs, and refund procedures.

For additional information about your order, please review our Shipping Policy, Payment Terms, Privacy Policy, and Terms of Service.

30-Day Return Period

You may request a return within 30 calendar days from the date you receive your order.

To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition, with applicable original tags and packaging.

Return Eligibility

Returned items must meet the return condition requirements stated in this policy. Items that have been used, worn, washed, damaged, or altered after delivery may not be eligible for a return.

If an item does not meet the applicable return requirements, the return may not be approved.

How to Request a Return

Please contact our customer service team before sending any product back.

When requesting a return, please provide your order number and relevant information about the item you wish to return. We may request photos or other information when necessary to review the return request.

After reviewing your request, we will provide the applicable return instructions.

Please do not send a return to our business address without first contacting us and receiving the appropriate return instructions.

Return Shipping Costs

For returns due to a change of mind, preference, sizing, or other reasons not caused by Loorun, the customer is responsible for the return shipping cost.

If an item is incorrect, damaged, or defective due to an issue attributable to Loorun, please contact us so that we can review the issue and provide appropriate return instructions.

We do not charge a restocking fee for eligible returns.

Return Processing

Once we receive your returned item, we will review and process the return within 1–3 business days.

Return approval is subject to the applicable return eligibility and condition requirements described in this policy.

Refunds

If the return is approved, the applicable refund will be issued to the original payment method used for the purchase.

After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after receiving your order.

Please provide your order number and clear photos or other relevant information that can help us review the issue.

We will evaluate the situation and provide appropriate return instructions or a suitable resolution based on the circumstances.

Contact Us

If you have questions about a return or refund, please contact us:

Email
hello@loorun.com

Phone
+33 02 41 11 69 14

Business Address
6 Rue Marguerite Burguet
87500 Saint-Yrieix-la-Perche
France

Customer Support Hours
Monday – Friday: 9:00 AM – 5:00 PM CT
Saturday – Sunday: Closed

Policy Updates

We may update this Return & Refund Policy when necessary to reflect changes to our return or refund procedures, website operations, or applicable requirements. When changes are made, the "Last Updated" date at the top of this page will be updated accordingly.